Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, please contact us at hello@ongisocks.com. If your return is accepted, we’ll provide you with a return shipping label, along with instructions on how and where to send your package. A $7 return shipping fee will apply to all approved returns. This fee covers the cost of the return shipping label and is the responsibility of the customer.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us at hello@ongisocks.com with any questions about returns.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, including custom products such as special orders or personalized items, and personal care goods.

Unfortunately, we cannot accept returns on gift cards.

If you have questions or concerns about whether your specific item is eligible for return, please contact us at hello@ongisocks.com.

 

Exchanges

For the fastest and most convenient experience, we handle exchanges as a return and new purchase.

Simply return the original item and place a new order for your preferred item right away—there’s no need to wait. This helps you receive the item you want sooner, while we process your refund as soon as your return is approved.

The $7 return shipping fee will apply to the original returned item unless the return is due to a defective, damaged, or incorrectly shipped item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@ongisocks.com.

Thank you for choosing ONGI